Refund policy

Every piece is printed to order, which means it is made specifically for you after you place your order. Because nothing is pre-made, we cannot accept returns for change of mind. We will always make it right if something is wrong with your order.

DEFECTS, MISPRINTS, AND WRONG ITEMS

If your item arrives damaged, misprinted, or is not what you ordered, email ngozigaskins@gmail.com within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You will not need to ship anything back.

SIZING AND EXCHANGES

Our pieces are cut boxy and oversized. Please check the size chart on each product page before ordering. If the fit is not right, email us within 14 days of delivery and we will arrange an exchange for a different size on unworn, unwashed items. Return shipping for size exchanges is the customer's responsibility.

LOST OR UNDELIVERED ORDERS

If tracking shows your order as delivered but you do not have it, or if the package has not moved for 14 days, contact us and we will work with the carrier to resolve it.

CANCELLATIONS

Because production begins quickly, orders can be cancelled within 12 hours of being placed. Email us as soon as possible if you need to cancel.

HOW TO REACH US

Email ngozigaskins@gmail.com with your order number. We respond within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days.